At Product Boxes UK, accessible at https://productboxes.uk/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the steps we take to keep it secure when you visit our website, request a quotation, place an order or contact our team.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required for a particular use of your information, we will ask for it.
1. Information We Collect
We may collect different types of information depending on how you use our website and services.
Personal Information
When you place an order, request a quotation or contact us, we may collect:
- Your name and business name.
- Billing and delivery addresses.
- Email address and telephone number.
- Order details, product specifications and purchase history.
- Payment and transaction information.
- Information you provide through contact forms, emails or other communications.
Packaging and Artwork Information
As we provide custom packaging solutions, we may receive logos, artwork files, brand guidelines, product information, packaging dimensions and other design materials you submit for quotations or orders.
We use this information to understand your requirements, prepare artwork where requested, process orders and coordinate the supply of your packaging.
Please ensure you have permission to share any third-party logos, images or other materials you submit to us.
Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address and browser type.
- Device information and operating system.
- Pages visited and interactions with the website.
- Referral sources and approximate location derived from technical information.
- Cookie identifiers and website usage data, where applicable.
The information collected depends on the website technologies and settings in use.
2. How We Use Your Information
We use personal information for legitimate business purposes and other purposes permitted by applicable law, including:
- Processing orders for custom product boxes and packaging.
- Preparing quotations and responding to enquiries.
- Communicating about artwork, proofs, production and delivery.
- Processing payments and maintaining transaction records.
- Providing customer support and resolving complaints.
- Improving website performance and customer experience.
- Maintaining website security and preventing fraud.
- Meeting legal, accounting and regulatory obligations.
- Sending marketing communications where permitted by law.
We will not use your personal information for a new purpose that is incompatible with the purpose for which it was collected without providing any information or obtaining any consent required by law.
3. Our Lawful Bases for Processing
Under applicable UK data protection law, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following:
Contract: To process your order, prepare a quotation you have requested, communicate with you about your purchase and fulfil our contractual obligations.
Legal obligation: To maintain required financial records, comply with applicable laws and respond to lawful requests.
Legitimate interests: To manage our business, improve our services, protect our website, maintain records and respond to relevant business enquiries, provided these interests do not override your rights.
Consent: Where required, including for certain marketing communications and non-essential cookies or similar technologies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
4. How We Share Your Information
We do not sell your personal information to third parties. However, we may share relevant information with trusted organisations when necessary to operate our business and provide our services.
These may include:
- Payment providers: To process transactions and help prevent fraudulent payments.
- Delivery and logistics companies: To deliver orders to the correct address.
- Manufacturing and production partners: To fulfil packaging orders and relevant production requirements.
- Website hosting and technical providers: To maintain website functionality, security and performance.
- Analytics and marketing providers: Where applicable and subject to the relevant privacy and consent requirements.
- Professional advisers: Such as accountants, insurers or legal advisers where necessary.
- Public authorities: Where disclosure is required by law or is otherwise legally permitted.
We aim to share only the information reasonably necessary for the relevant purpose. Where third parties process information on our behalf, appropriate contractual and security arrangements should be in place.
5. Payment Security
When you make a purchase through our website, your payment may be processed by an external payment service provider.
Your payment information will be handled according to the relevant provider’s security practices and privacy policy. Depending on the payment method, we may receive transaction details, payment status and limited information needed to manage your order.
We do not intend to collect or store full payment card details on our website where these are handled directly by an external payment provider.
Please refer to your chosen payment provider for further information about how it processes payment data.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyse performance and, where enabled, support advertising or marketing activities.
Cookies may include:
Essential cookies: Help the website operate properly, maintain essential functions and support shopping basket or checkout processes.
Functional cookies: Remember certain preferences and improve your browsing experience.
Analytics cookies: Help us understand how visitors use the website and identify areas for improvement.
Advertising cookies: Where implemented, may help measure advertising performance or deliver relevant marketing.
Non-essential cookies will be used only in accordance with applicable consent requirements. You can manage your cookie preferences through the consent tools available on our website, where provided.
You can also manage cookies through your browser settings. Blocking certain cookies may affect website functionality, including shopping and checkout features.
7. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and meeting legal obligations.
Retention periods depend on the type of information and the reason it is held. For example:
- Order and transaction records may be retained for applicable accounting, tax and legal requirements.
- Customer correspondence may be kept for as long as necessary to manage enquiries and resolve issues.
- Artwork and packaging specifications may be retained where necessary to fulfil repeat orders, maintain production records or provide ongoing customer support.
- Marketing information may be retained until you unsubscribe or the information is no longer required, subject to applicable legal requirements.
- Technical and cookie data may be retained according to the relevant system settings and retention periods.
When personal information is no longer required, we will take appropriate steps to delete it or anonymise it securely, subject to any legal obligations to retain it.
8. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Depending on the systems we use, these measures may include access controls, secure connections, restricted access to business records and appropriate security arrangements with service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If you believe your information has been compromised in connection with our services, please contact us promptly.
9. International Data Transfers
Some of our website hosting, payment, analytics or other service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take the steps required by applicable data protection law to ensure the transfer is lawful and that appropriate safeguards are in place where necessary.
Further information about applicable transfer safeguards may be requested using the contact details provided below.
10. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Request deletion of your personal information where the legal conditions are met.
- Restriction: Ask us to limit certain processing activities.
- Data portability: Request certain information in a portable format where this right applies.
- Object: Object to processing based on legitimate interests and to direct marketing.
- Withdraw consent: Withdraw consent where processing relies on your consent.
These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations even if you request deletion.
To exercise your rights, please contact us using the details in the Contact Us section. We may need to verify your identity before responding.
11. Marketing Communications
We may send information about our products, packaging services, offers or business updates where permitted by applicable law.
Where consent is required, we will obtain it before sending marketing communications. In certain circumstances, we may rely on another lawful basis or an applicable marketing exemption.
You can opt out of marketing emails by using the unsubscribe link included in the message or by contacting us directly.
Even if you opt out of marketing, we may still contact you about existing orders, quotations, payments, deliveries or other essential service matters.
12. Third-Party Websites and Services
Our website may contain links to external websites, payment services or other third-party platforms.
These websites operate under their own privacy policies and practices. We are not responsible for the privacy, security or content of third-party websites that we do not control.
We recommend reviewing the relevant privacy policy before providing personal information to an external service.
13. Children’s Privacy
Our website and custom packaging services are intended for businesses and general customers, rather than being directed specifically at children.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, service providers or legal requirements.
Any revised version will be published on this page with an updated revision date. Where required by law, we will provide additional information or obtain consent before introducing new processing activities.
We encourage visitors to review this page periodically.
15. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights or need further information about how we handle personal information, please contact us.
Business name: Product Boxes UK
Website: https://productboxes.uk/
Email: sales@productboxes.uk
You also have the right to raise a concern with the UK’s Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.
ICO website: https://ico.org.uk/
We encourage you to contact us first where appropriate so that we can try to resolve your concerns.