Welcome to Product Boxes UK. These Terms and Conditions govern your use of our website, https://productboxes.uk/, and the purchase of products and services offered through our website or agreed directly with our team.
By accessing our website, requesting a quotation or placing an order, you agree to the terms applicable to your use of our services and purchase. Please read these Terms and Conditions carefully before proceeding.
If you do not agree with these terms, please do not use our website or place an order through it.
1. About Product Boxes UK
Product Boxes UK provides custom packaging solutions for businesses and other customers. Our products may include custom printed product boxes, retail packaging, mailer boxes, folding cartons, subscription boxes and other packaging products.
Packaging may be manufactured according to individual requirements, including dimensions, materials, box styles, printing, artwork and finishing options.
Our contact details are provided at the end of this document.
2. Use of Our Website
You agree to use our website lawfully and responsibly. You must not:
- Use our website for fraudulent, unlawful or misleading purposes.
- Attempt to gain unauthorised access to our website, systems or customer information.
- Introduce malicious software or interfere with website functionality.
- Copy, misuse or reproduce website content for commercial purposes without appropriate permission.
- Submit information, images or artwork that infringe another person’s intellectual property rights.
We reserve the right to take reasonable action where website use breaches these terms or applicable law.
3. Product Information and Descriptions
We aim to provide clear and accurate descriptions of our packaging products, including available materials, dimensions, printing options, finishes and other specifications.
Images, illustrations and mock-ups displayed on our website are provided to help customers understand the available packaging options. Some images may be illustrative and may not represent the precise appearance of every finished product.
The final product will depend on the specifications agreed for the order. Where differences or limitations are relevant to your purchase, we will communicate them as appropriate.
Nothing in these terms excludes your statutory rights if a product does not match its description or fails to meet applicable legal requirements.
4. Quotations and Pricing
Prices may depend on several factors, including:
- Box dimensions and structural design.
- Material type, thickness and quantity.
- Printing method and number of colours.
- Artwork preparation and design requirements.
- Finishing options and additional features.
- Packaging, delivery and other agreed services.
We will provide a quotation based on the information available at the time of the request.
Unless otherwise stated, quotations are valid for the period specified in the quotation. If no validity period is stated, please confirm the price with us before placing your order.
Any applicable delivery charges, taxes and additional costs will be communicated as required before you commit to the purchase.
If the specifications change after a quotation has been issued, we may need to revise the price and production schedule. Any revised quotation must be agreed before the affected work proceeds.
5. Placing an Order
Customers may request a quotation through our website, by email or through another agreed communication channel.
Before an order is accepted, we may need to confirm:
- Product type and packaging style.
- Required dimensions and material specifications.
- Order quantity and unit price.
- Printing and finishing requirements.
- Artwork or design approval arrangements.
- Production lead time and delivery details.
- Payment terms.
An order will be treated as accepted when we confirm acceptance through an agreed communication method or otherwise establish a binding contract with you.
Please check your quotation, order confirmation and specifications carefully. If any details are incorrect, contact us as soon as possible.
6. Custom Packaging and Artwork Approval
Custom packaging is produced according to the specifications agreed for each order.
Customers may provide their own artwork, logos, images, text and other design materials, or request artwork assistance where available.
You are responsible for checking the final artwork proof before approving it for production, including:
- Spelling, grammar and product information.
- Logo placement and image quality.
- Colours and design elements.
- Dimensions and layout.
- Barcode details and other supplied information.
- Relevant legal or regulatory information required on the packaging.
Once artwork is approved, production may proceed using the approved version.
Changes requested after approval may result in additional charges, revised production times or the need to prepare a new proof.
We are not responsible for errors that were present in customer-approved artwork, except where applicable law provides otherwise or the error resulted from our failure to follow the agreed specifications.
7. Customer-Supplied Artwork and Intellectual Property
You confirm that you own, or have the necessary permissions to use, all logos, images, text, trademarks and other materials supplied to us for your order.
You authorise us to use those materials only as reasonably necessary to prepare artwork, manufacture your packaging and fulfil your order.
You remain responsible for ensuring that your supplied materials do not infringe third-party rights or breach applicable law.
We retain ownership of our pre-existing designs, templates, technical materials and other intellectual property, subject to any separate written agreement.
Ownership and permitted use of bespoke artwork created specifically for a customer will depend on the agreed terms of the design service and any applicable intellectual property rights.
8. Materials, Printing and Finishing
Packaging materials and production methods are selected according to the agreed specifications.
Depending on the material and printing process, minor variations may occur in colour, texture, finish or appearance. Screen displays and digital proofs may also differ from the finished printed product.
Any relevant tolerances or expected variations should be confirmed before production where they are important to your requirements.
We will assess reported discrepancies against the agreed specifications and applicable legal standards. This section does not permit us to supply goods that fail to meet the contract.
Customers should confirm any special requirements relating to product protection, food contact, moisture resistance, temperature resistance or other technical performance before placing an order.
9. Payment Terms
Payment terms will be stated in your quotation, invoice or order confirmation.
Depending on the agreed arrangement, orders may require full payment in advance, a deposit before production or payment according to an approved credit arrangement.
We may delay the start of production until any required payment, artwork approval or other outstanding order requirement has been completed.
If payment is overdue, we may take reasonable steps to recover the outstanding amount in accordance with the contract and applicable law.
Any additional charges, interest or recovery costs must have a valid contractual or legal basis.
10. Production Times
Production times depend on the type and quantity of packaging ordered, material availability, artwork approval, manufacturing requirements and other relevant circumstances.
Any production estimate provided in a quotation or order confirmation will explain the expected timescale where applicable.
Production normally begins after the required order details, artwork approval and payment arrangements have been completed.
If an unexpected issue affects production, we will aim to inform you and discuss the revised schedule.
Where a delivery or performance deadline forms part of the contract, our obligations will be governed by the agreed terms and applicable law.
11. Delivery and Shipping
Delivery arrangements, estimated delivery dates and applicable shipping charges will be confirmed during the ordering process.
Delivery times may be affected by factors such as production schedules, courier operations, weather, transport disruption and other circumstances outside our reasonable control.
We will take reasonable steps to communicate significant delays and help resolve delivery issues.
Customers should ensure that the delivery address and contact details supplied with the order are accurate.
If a parcel arrives damaged, incomplete or incorrect, please contact us promptly with your order number and supporting photographs where appropriate.
Nothing in this section excludes any statutory rights relating to delivery or the point at which responsibility for goods passes to the customer.
12. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will consider the request according to the stage of the order and any applicable legal requirements.
Before production begins, changes may be possible, although work already completed or costs already incurred may need to be considered under the agreed terms.
Once artwork has been approved, materials have been prepared or production has started, changes may be more difficult and may result in additional costs or delays.
Where an order has already been dispatched, cancellation requests will be assessed according to the applicable returns policy and legal requirements.
Custom-made products may be exempt from certain consumer cancellation rights for change of mind, but this does not remove statutory rights relating to faulty, misdescribed or otherwise non-conforming goods.
13. Returns, Refunds and Replacements
Returns, refunds and replacement requests are handled in accordance with our Return and Refund Policy and applicable law.
If you believe your order is faulty, damaged, incorrect or does not match the agreed specifications, please contact us with the relevant details.
Depending on the circumstances, we may investigate the issue and offer an appropriate remedy, which may include repair, replacement, a price reduction or a refund where applicable.
A correctly manufactured custom product may not be eligible for a change-of-mind return where the law permits that exclusion.
For further information, please refer to our Return and Refund Policy on the Product Boxes UK website.
14. Customer Responsibilities
You are responsible for providing accurate information about your products and packaging requirements.
This includes confirming dimensions, quantities, artwork, delivery details and any special technical or regulatory requirements relevant to your order.
Where packaging is intended for food, cosmetics, healthcare products or other regulated applications, you should communicate the intended use before ordering so that suitable specifications can be considered.
Unless expressly agreed in writing, we do not guarantee that a packaging product is suitable for a specific application that has not been disclosed or assessed.
15. Website Content and Availability
We aim to keep our website accessible and its information accurate. However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.
We may update product information, website content, layouts or features as our services develop.
Changes to the website do not alter the terms of an order already accepted, except where a change is agreed with the customer or permitted by law.
16. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any consumer rights or other liabilities that cannot legally be excluded.
Subject to those restrictions, we will be responsible for losses that are reasonably foreseeable and arise from our breach of contract or other applicable legal duty.
We will not be responsible for losses caused by inaccurate information supplied by a customer, unauthorised changes to approved artwork or uses of packaging outside the agreed specifications, except where applicable law provides otherwise.
Where a customer purchases packaging for business purposes, any additional agreed limitations of liability must be fair, clear and legally enforceable.
17. Events Outside Our Reasonable Control
We will not be responsible for delays or failures caused by events outside our reasonable control, such as severe weather, transport disruption, fire, industrial action, material shortages, major equipment failure or government restrictions.
Where such an event affects an order, we will take reasonable steps to notify the customer and minimise the disruption.
This section does not remove any rights or obligations that continue to apply under the law or the specific circumstances of the contract.
18. Privacy and Personal Information
We collect and process personal information in accordance with our Privacy Policy and applicable data protection law.
Information may be used to manage enquiries, prepare quotations, process orders, arrange delivery, provide customer support and meet legal obligations.
Please read our Privacy Policy for further details about the information we collect, how we use it and the rights available to you.
19. Third-Party Links
Our website may contain links to external websites or services for information or convenience.
We do not control the content or privacy practices of external websites and cannot accept responsibility for their policies or operations.
Visiting a third-party website is subject to that website’s own terms and conditions.
20. Complaints and Dispute Resolution
If you have a concern about a product, service or order, please contact us first so that we can review the issue.
We will aim to respond within a reasonable period and work towards a fair resolution.
If a dispute cannot be resolved directly, you may have access to other remedies available under applicable law. Nothing in these terms prevents you from exercising your legal rights or bringing a claim before a competent court.
21. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, business operations or legal requirements.
The latest version will be published on this page with the relevant revision date.
The terms applicable to a particular order will be those agreed for that order, subject to any subsequent changes agreed by the parties or required by law.
22. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory legal protections that apply to the customer.
Where a dispute arises, the competent courts will be determined in accordance with applicable law. Consumers may have the right to bring proceedings in the courts of their country of residence.
Nothing in this section removes any mandatory consumer protections that apply to a customer.
23. Contact Information
If you have any questions about these Terms and Conditions or need help with an order, please contact us.
Business name: Product Boxes UK
Website: https://productboxes.uk/
Email: sales@productboxes.uk
We will be happy to help with questions about quotations, custom packaging, artwork approval, production, delivery and order-related concerns.